Our Commitment to Players
Gambling at bdt99 is meant to be entertaining — a pastime you enjoy alongside cricket, football, or an evening at home. For the vast majority of players it stays that way. But we know that for some people it can become a problem, and we take that seriously.
This page explains the rules we follow and the tools we give every player so that gaming stays within your control. Read through it carefully. If anything here applies to you right now, skip straight to the self-help tools section or open our 24/7 Live Chat.
Quick access: To set a deposit limit, request a cool-off, or start self-exclusion, open Live Chat at any time — day or night. No waiting period, no judgment.
Age Policy: 18 and Above Only
bdt99 strictly enforces a minimum age of 18. No person under this age may open an account, deposit funds, or place a bet on our platform. This is non-negotiable.
During account review — which happens before your first withdrawal — we ask for one of the following documents to confirm your age and identity:
- National ID Card (NID)
- Passport
- Driving Licence
Review takes up to 2 hours. If the documents you submit show that you are under 18, your account will be closed immediately and any balance will be handled in line with our Terms & Conditions. There are no exceptions.
Parents and guardians: If you share a device with people under 18, enable parental controls or a content filter on that device. Do not leave your bdt99 account logged in on a shared phone or computer.
Warning Signs of Problem Gambling
Problem gambling rarely announces itself. It tends to creep in gradually. The signs below are worth knowing — not just for yourself but for people around you.
- Chasing losses: placing bigger bets to try to win back money already lost
- Gambling with money meant for rent, food, or family expenses
- Lying to family or friends about how much time or money you spend gambling
- Feeling anxious, irritable, or restless when you are not gambling
- Missing work, study, or important events because of gambling sessions
- Borrowing money specifically to fund gambling
- Trying to cut back or stop but finding you cannot
Recognising two or more of these patterns is a strong signal to pause and use the tools below.
Quick Self-Assessment
Answer these five questions honestly. There are no right or wrong answers — this is just for you.
| # | Question | If you answer Yes… |
|---|---|---|
| 1 | Have you spent more than you planned in the last two weeks? | Set a deposit limit today |
| 2 | Did gambling affect your sleep or mood in the last month? | Try a 7-day cool-off period |
| 3 | Have you hidden gambling activity from someone close to you? | Talk to a support service |
| 4 | Did you gamble to escape stress or bad feelings? | Contact our Live Chat now |
| 5 | Have you tried to stop but returned within a few days? | Request self-exclusion |
bdt99 Self-Help Tools
Every account holder can activate any of the following controls for free, at any time, through our Live Chat. No form-filling required beyond a brief confirmation message.
Deposit Limits
You can set a maximum deposit amount per day, per week, or per month. Once set, the limit takes effect immediately. Raising a limit requires a 48-hour cooling period before it becomes active — this gives you time to reconsider. Lowering a limit takes effect right away.
For example: if you decide that ৳2,000 per week is a comfortable budget, tell our Live Chat and we set it. The minimum deposit at bdt99 remains ৳450, but your weekly cap will override how many times you can top up within that window.
Session Time Limits
A session limit sets a hard stop on how long you can be logged in and playing during a single visit. When your chosen time is up, the session ends and you are logged out automatically. You can set this to 30 minutes, 1 hour, 2 hours, or a custom duration via Live Chat.
Cool-Off Period
A cool-off is a short voluntary break — typically 24 hours, 7 days, or 30 days. During a cool-off your account is suspended for play. You can still log in to check your balance or view transaction history, but you cannot deposit or bet. After the period ends, your account returns to normal without any further action needed.
When to use it: You have had a rough session, feel emotionally charged, or just want a forced reset before the IPL weekend. A cool-off is fast to set and effective.
Self-Exclusion
Self-exclusion is a longer-term step. You can request exclusion for 3 months, 6 months, 1 year, or indefinitely. During this period:
- Your account is locked for all deposits, bets, and withdrawals
- You will not receive promotional emails or push notifications from bdt99
- Your account cannot be reopened until the exclusion period ends and a formal review is completed
- Any remaining balance will be held safely and returned to your registered bKash or Nagad number when the exclusion ends
Indefinite self-exclusion means the account remains closed until you actively contact us after a minimum of 12 months and pass a brief review. We do not rush this process.
Important: Self-exclusion is not reversible within the chosen period. Do not ask us to lift it early — we are required to refuse such requests to protect you.
How to Request a Limit or Exclusion
All limit and exclusion requests go through our 24/7 Live Chat. Here is exactly what to do:
Open Live Chat
Click the chat icon on any page. Available 24/7, including weekends and holidays.
State Your Request
Tell the agent exactly what you want: deposit limit, cool-off, or self-exclusion, and the duration or amount.
Confirm & Done
The agent confirms the change in writing within the chat. Deposit limits and exclusions take effect immediately upon confirmation.
Protecting Young People
bdt99 uses age verification at registration and again before the first withdrawal. Beyond our own checks, we strongly encourage parents and guardians in Bangladesh to use device-level controls.
Practical steps to keep under-18s away from gambling content:
- Set a screen lock or separate user profile on shared Android phones
- Use Google Family Link or a similar parental control app
- Keep your bdt99 password private and do not store it in the browser on shared devices
- Log out fully after every session on a shared device
If you believe a minor has accessed our platform, contact Live Chat immediately. We will investigate and take action within 24 hours.
External Help & Support
Our Live Chat is available 24/7 and can help you activate any of the account tools described above. For counselling, anonymous support, or professional help with gambling addiction, we recommend reaching out to independent services. While bdt99 does not operate these services, we encourage any player who is struggling to seek outside support — talking to someone independent is often easier than talking to the platform you use.
You can also speak to a trusted person in your life: a family member, a friend, or a doctor. The first conversation is usually the hardest.
Common Questions
Can I undo a deposit limit once it is set?
You can increase a deposit limit, but there is a mandatory 48-hour delay before the higher limit becomes active. This prevents impulsive changes during an emotional session. Lowering a limit takes effect immediately with no waiting period.
What happens to my pending withdrawal during self-exclusion?
Any withdrawal you requested before the exclusion was confirmed will be processed normally. If your exclusion starts while a withdrawal is pending, the funds will be sent to your registered bKash or Nagad number within the standard 8-minute window.
Will bdt99 contact me with promotions during a cool-off or exclusion?
No. As soon as a cool-off or self-exclusion is confirmed, you are removed from all marketing lists. You will not receive bonus offers, push notifications, or SMS messages from us during that period.
How does bdt99 verify that players are 18 or older?
We ask for your date of birth at registration and require a valid National ID Card, Passport, or Driving Licence before your first withdrawal. The document review takes up to 2 hours. Accounts that cannot be verified are suspended until documents are provided.
What if I want to close my account permanently rather than self-exclude?
Contact Live Chat and request a permanent account closure. This is different from self-exclusion: a closed account cannot be reopened under any circumstances. Any balance at the time of closure will be refunded to your verified payment method (bKash, Nagad, Rocket, or Upay) within 24 hours, provided there are no outstanding wagering obligations.
Is self-exclusion available during Bangladesh cricket season or IPL when I am tempted to bet more?
Yes, and this is actually one of the best times to use it. If you know that a tournament period tends to lead to overspending, set a deposit limit before the season starts. You can also request a cool-off mid-tournament at any time — the restriction takes effect within minutes of confirmation.
If you are ready to play within safe limits, open an account and set your deposit limit from day one. If you need help right now, start a Live Chat — we are here around the clock.