bdt99 Help Center
Straight answers about your account, deposits, withdrawals, bonuses, and how the platform works. If you don't find what you need here, our 24/7 live chat is one click away.
Account Setup & Login
Opening a bdt99 account takes under two minutes. You need a Bangladeshi mobile number, a password, and a preferred payment method ready. One person may hold only one account — duplicate accounts are closed and any balance forfeited.
Registering for the first time
Go to bdt99 Register, enter your mobile number and choose a strong password. Confirm your number with the one-time code sent by SMS, then set a preferred currency (BDT). Your account is active immediately.
Logging back in
Visit bdt99 Login, enter your mobile number and password, and tap "Log In." If you forget your password, use the "Forgot Password" link on the login page — a reset code arrives on your registered number within a minute.
Tip: Save the login page to your home screen so you don't lose the URL. The app makes this even simpler — see the App page for the download link.
Depositing Funds
bdt99 accepts deposits via bKash, Nagad, Rocket, and Upay. The minimum single deposit is ৳450. Funds reach your account in roughly 6 minutes under normal network conditions.
How to deposit step by step
- Log in and open the Cashier section.
- Select your preferred method (e.g., bKash).
- Enter the amount — minimum ৳450 — and confirm.
- Complete the payment on your mobile banking app.
- Return to bdt99; the balance updates within 6 minutes.
For a detailed walkthrough with screenshots, read the bdt99 Deposit Guide.
Why might a deposit be delayed?
Delays happen when the mobile banking network is congested, usually during peak evening hours. Wait 10 minutes before contacting live chat. Always use the exact reference number shown on the deposit screen so our team can trace the transaction quickly.
bdt99 Withdrawals & Processing Times
Withdrawals are processed to the same payment method you used to deposit — this is a standard anti-fraud measure. The minimum withdrawal amount is ৳700 and the daily maximum is ৳200,000.
- Standard processing time: 8 minutes once the request is approved.
- First-ever withdrawal: allow up to 6 hours for the security review.
- Daily limit: ৳200,000 (higher limits apply for VIP Prime and Elite — see the VIP page).
Your first withdrawal requires a document check (see the Identity section below). After that, subsequent withdrawals go through the standard 8-minute flow. Full instructions are in the Withdrawal Guide.
Bonuses & Wagering Terms
The welcome bonus gives you 185% on your first deposit, up to ৳16,500. So a ৳450 deposit becomes ৳1,282.50 in bonus funds. Here are the key terms:
| Term | Detail |
|---|---|
| Bonus rate | 185% of first deposit |
| Maximum bonus | ৳16,500 |
| Minimum qualifying deposit | ৳450 |
| Wagering requirement | 11× the bonus amount |
| Validity | 7 days from the moment the bonus is credited |
| Eligible games | Slots, Lottery, Fishing (Live Casino contributions vary) |
The reload bonus is 18% on subsequent deposits. Daily cashback runs at 1.4% of your net losses each day — it posts automatically, no claim needed. Refer a friend and earn ৳600 once they make their first deposit.
Games & Providers
The casino library holds over 5,300 titles from providers including Ezugi, Habanero, CQ9, Evolution, KA Gaming, and Sexy Gaming. Categories cover slots, live casino, fishing games, crash games, and lottery.
RTP figures are shown on each game's info screen before you bet. Popular titles like Boom Legend (RTP 97.5%) and Callbreak (RTP 97.6%) are among the highest-returning games in the lobby. Browse the full selection on the Casino page.
VIP Programme: Tiers & Benefits
Every player starts at Classic level and moves up based on monthly turnover. Higher tiers unlock better cashback rates, larger daily withdrawal limits, birthday bonuses, and a personal account manager.
| Tier | Monthly Turnover | Cashback | Daily Withdrawal | Personal Manager |
|---|---|---|---|---|
| Classic | Open to all | 1.4% | ৳200,000 | No |
| Plus | ৳50,000 | 1.55% | ৳360,000 | No |
| Prime | ৳170,000 | 1.70% | ৳640,000 | Yes |
| Elite | ৳550,000 | 1.85% | ৳1,100,000 | Yes |
Birthday bonuses apply from Plus upward: ৳900 at Plus, ৳3,100 at Prime, and ৳11,000 at Elite. Full tier details are on the Bonus & VIP page.
Identity & Document Checks
A document check is required before your first withdrawal. This is a one-time process. Accepted documents are:
- National ID Card (NID)
- Passport
- Driving Licence
Upload a clear photo or scan through the Account section. The review is completed within 2 hours during business hours. Once cleared, you will not need to resubmit unless your details change. We only accept players who are 18 or older — age may be verified during the document check.
Getting More Help
Live chat is available 24 hours a day, 7 days a week — including during BPL, IPL, and T20 World Cup peak traffic periods. Click the chat icon in the bottom-right corner of any page. Response times are typically under 2 minutes.
For account-specific issues, have your registered mobile number and the transaction reference ready before you start the chat. This cuts resolution time significantly.
All Questions at a Glance
Can I open more than one bdt99 account?
No. Each person may hold only one account. If duplicate accounts are detected, both are suspended and any pending balance is forfeited. If you have lost access to your original account, contact live chat — do not create a new one.
Which mobile payment methods does bdt99 accept?
bdt99 accepts bKash, Nagad, Rocket, and Upay. All four support both deposits and withdrawals. The minimum deposit is ৳450 and the minimum withdrawal is ৳700.
How long does a deposit take to arrive?
Under normal conditions your balance updates within 6 minutes. If it has not arrived after 10 minutes, copy your payment reference number and bring it to live chat. Do not submit a second payment before confirming the first one failed.
When will my withdrawal reach my bKash or Nagad account?
Standard withdrawals are processed in roughly 8 minutes once approved. Your very first withdrawal goes through an additional security review that can take up to 6 hours. After that, all future withdrawals follow the 8-minute flow.
What is the wagering requirement for the welcome bonus?
The welcome bonus carries an 11× wagering requirement on the bonus amount. For example, if you receive ৳4,625 in bonus funds, you need to wager ৳50,875 before that bonus can be withdrawn. The bonus is valid for 7 days from the date it is credited. Slots and lottery titles contribute 100%; live casino contributions are lower — check the bonus terms in your account dashboard for the exact breakdown.
Does bdt99 have a mobile app, and is it free to download?
Yes. The Android app (version 3.5.13, 32 MB) is free to download as an APK file from the App page. It requires Android 6.0 or higher. An iOS version is not currently available, but the mobile website works well on iPhone browsers. If you're unsure which option suits you, read the App vs Website guide.
I forgot my password. How do I reset it?
On the Login page, tap "Forgot Password." Enter your registered mobile number and you will receive an SMS code within about a minute. Enter the code, set a new password, and log in. If your registered number is no longer active, contact live chat with your identity document ready.
What documents do I need to submit before withdrawing?
You need one government-issued ID: a National ID Card (NID), Passport, or Driving Licence. Upload a clear scan or photo in the Account section. Reviews are completed within 2 hours. This check is done once — you don't need to repeat it for every withdrawal.
How does the daily cashback work, and do I need to claim it?
Cashback is calculated at 1.4% of your net daily losses (Classic tier). It posts automatically to your account each morning — there is nothing to claim. VIP Plus, Prime, and Elite members receive higher cashback rates: 1.55%, 1.70%, and 1.85% respectively.
bdt99 shows a game I want to play but it says "restricted" in my region — why?
A small number of titles have licensing restrictions that prevent them from being played in certain territories. This is set by the game provider, not by bdt99. If a game shows as restricted, check the lobby for an alternative title from the same provider — most providers offer similar mechanics across multiple games.
What is the daily withdrawal limit, and can it be increased?
The standard daily limit is ৳200,000. VIP Plus members can withdraw up to ৳360,000, Prime up to ৳640,000, and Elite up to ৳1,100,000 per day. Limits reset at midnight (UTC+06). If you need a temporary exception, contact your personal account manager (Prime and Elite members) or live chat.
How do I move up to the next VIP tier?
Tier upgrades are based on your total wagering turnover in a rolling calendar month. Classic is the starting tier for all players. To reach Plus you need ৳50,000 in monthly turnover; Prime requires ৳170,000; Elite requires ৳550,000. Tier status is reviewed monthly — if your turnover drops below the threshold, your tier may be adjusted at the next review.
Is it safe to deposit via bKash on bdt99?
Yes. All transactions use SSL encryption. bdt99 does not store your mobile banking PIN or password — the payment is completed entirely within your bKash or Nagad app. If you receive any message asking for your PIN outside of your bank's official app, do not respond and report it to live chat immediately.
Can I set deposit limits or take a break from playing?
Yes. You can set daily, weekly, or monthly deposit limits in your Account Settings at any time. You can also request a temporary cool-off period or a full self-exclusion. To activate self-exclusion, contact live chat and the team will process it within one working day. More information is on the Responsible Gaming page.
The referral bonus says ৳600 — how exactly does it work?
Share your unique referral link (found in your Account dashboard) with a friend. When they register through that link and complete their first deposit, ৳600 is credited to your account. There is no limit on the number of friends you can refer, but referrals must be genuine new players — accounts referred from the same device or the same payment number do not qualify.
Still have a question? Our live chat team is online around the clock. Or, if you're ready, open your account and start playing today.